Terms & conditions

Terms of service

Welcome to Pinocchio. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our pinocchio.ie website (the “Application”).

Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please  contact info@pinocchio.ie before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights from the Competition and Consumer Protection Commission (CCPC), https://www.ccpc.ie. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Pinocchio account, you confirm that you accept these Terms.

1. Information About Us

Pinocchio-Matris Limited is a company incorporated and registered in Ireland, with a registered office at Unit C4 City Link Business Park Old Naas Road, Dublin 12. Our Company registration number is 450507. Our VAT number is IE9679459T. You may contact us at info@pinocchio.ie, by phone on +353 1 460 8800.

2. Purpose

Our objective is to allow you to order Items for collection or delivery (our “Service”) from our Pinocchio Restaurant in Temple Bar. Once you have placed an order, your Items will be delivered to you by our venue in Temple Bar. Equally, for the collection you can come and pick up the food ordered in Pinocchio Restaurant - 1 Pudding Row, Essex Street West, Temple Bar, Dublin 2

3. Your Account

You can place orders for Items using our Application as guest or creating an account. When you open an account you may create a password and may also have to provide credit card details. You must keep any password you create, secret, and prevent others from accessing your account. If another person access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Our operating hours:

Monday to Thursday 4pm - 10pm

Friday 4pm - 10:30pm

Saturday 1pm - 10:30pm

Sunday 1pm - 10pm.

For catering service or orders over €200 you can contact us to arrange a different time of delivery.

Our delivery service is done by Deliveroo.

5. Orders

When you place an order through our Application, it needs to be accepted by us before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. All Items are subject to availability. Partner Restaurants may use nuts or other allergens in the preparation of certain Items. If you have an allergy you find displayed the allergens for each Item.

6. Delivery

When you place an order you have to specify date and time of the delivery or collection. For an as soon as possible delivery, contact us by phone before you place the order; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

Unfortunately, despite our best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

  • You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.
  • The driver refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

7. Your Rights if Something is Wrong With Your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history and what happened on delivery.

8. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Pinocchio operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. Pinocchio Restaurant and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

9. Cancellation

You may cancel an order without charge at any time before Pinocchio Restaurant has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately. If the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.

In case of order cancelation, the refund is due only if the order is cancelled 30 days before the delivery date of the order.

Pinocchio may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payments and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Pinocchio may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where Pinocchio make a delivery, we charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Pinocchio. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Pinocchio. Payment may also be made by using vouchers or account credit. Use of these is subject to Pinocchio's Voucher and Account Credit Terms.

In some cases, you can alternatively make your payment in cash directly by paying the driver at the time of delivery. Where cash payment is possible, this will be made clear on our Application before you place your order.

Sometimes we make special offers available through our Application. These offers are at the discretion of Pinocchio. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Our Responsibility for Loss and Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any  responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 2007. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.

12. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here.

13. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by the law of Ireland and you can bring legal proceedings in relation to our Service in the Irish courts. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website pinocchio.ie (and all pages attaching to and including this domain name) (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us

pinocchio.ie, and all pages attaching to and including this domain name, is a website operated by Pinocchio-Matris Limited ("we", "us" or "Pinocchio"), incorporated and registered in the Ireland, whose registered office is at Unit C4 City Link Business Park Old Naas Road, Dublin 12. Our Company registration number is 450507. Our VAT number is IE9679459T. Pinocchio is a business where the food is prepared by our restaurants (our "Restaurants") and delivered by us to you.

2. Accessing Our Service Or Our Services

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service, including to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact +353 1 497 0111 straight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Content Standards

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the Ireland and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another'ss privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 5. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

6. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

7. Reliance On Information Posted

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

8. Our Site And Our Service Change Regularly

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

9. Our Liability

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

10. Information About You And Your Visits To Our Site And Use Of Our Service

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

11. Uploading Material To Our Site And Our Service

Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

12. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction And Applicable Law

The Irish courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.

14. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

15. Your Concerns

If you have any concerns about material which appears on our Service, please contact info@pinocchio.ie


1. Introduction

Pinocchio makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Pinocchio’s discretion). Vouchers and Account Credits both operate as credits applying to a customer’s Pinocchio account, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Items using the Pinocchio Service. These Credit Terms apply together with the Pinocchio Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

You can “apply” a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner). Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

2. Terms that apply to Vouchers only

Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (eg new customers), or use for a particular menu item. If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new Pinocchio customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Pinocchio account and will be redeemed when the Customer places their first eligible order. Pinocchio reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system.

Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.

Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied.

Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer. If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.

Vouchers cannot be redeemed in conjunction with any other Pinocchio offer.

If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.

3. Terms that apply to Vouchers and Account Credit

Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.

Credits cannot be exchanged for cash or any other alternatives and have no monetary value.

Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. Pinocchio is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts.


Last updated: 10 June 2020

This page sets out the terms that apply to Gift Vouchers supplied by Pinocchio-Matris Limited ("Pinocchio") is a company incorporated and registered in Ireland, with registered number is 450507. Our registered address is Unit C4 City Link Business Park Old Naas Road, Dublin 12.

Please read these terms carefully before purchasing or using any Gift Voucher on our Service. By purchasing or using a Gift Voucher, you confirm your acceptance of these terms. We may change these terms and from time to time, so we recommend that you check back regularly.

These Gift Voucher terms and any dispute or claim arising out of them are governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts.

These terms have two parts:

1. Terms about purchasing Gift Vouchers

2. Terms about using Gift Vouchers

Terms about purchasing Gift Vouchers

1. Who can purchase Gift Vouchers?

If you are a consumer or business registered in Ireland, you are eligible to place an order for the purchase of Pinocchio Gift Vouchers ("Order"). Orders may be subject to a minimum Order value. Pinocchio may refuse an Order in its discretion, including if Pinocchio believes an Order is not a genuine purchase.

2. Payments

Payment for your Order must be made via credit card, charge card or debit card or, if available, via bank transfer at the time that the Order is placed. Service fees may apply to your purchase of Gift Vouchers.

3. Delivery of E-Gift Cards

Pinocchio is under no obligation to issue any Gift Vouchers until full payment for your Order has been received. Title to a Gift Voucher passes to you on full payment.

All Gift Vouchers will be sent to you by email. Risk in a Gift Voucher passes to you upon delivery. If there are any issues with your Order, you must notify Pinocchio within 72 hours of delivery.

4. Refunds

Purchases of Gift Vouchers by businesses are non-refundable. Purchases of Gift Vouchers by consumers (but not businesses) have a 14 day refund period from date of receipt, after which they are non-refundable. Customers must contact our Customer Support Team at info@pinocchio.ie to obtain their refund. On refund, Gift Vouchers will be cancelled and the Gift Voucher will become void.

Pinocchio reserves the right not to fulfil a Gift Voucher that has not been redeemed, in which case the purchaser will be refunded.

5. Cancellation

In the event that:

  • you make any voluntary arrangement with your creditors or become the subject of any administration, liquidation or winding up order;
  • a receiver or administrative receiver is appointed over your assets;
  • ou suspend or threaten to suspend any payments hereunder or threaten to cease to carry on business; or
  • Pinocchio reasonably considers that you are about to suffer any of the events above,

Pinocchio may cancel its contracts with you, suspend any further Orders from being placed or fulfilled and deactivate any Gift Vouchers which have not been paid for, without liability to you.

6. Limitation of Liability

Pinocchio will not be liable, in contract, tort (including, without limitation, negligence) or otherwise pursuant to or in connection with these terms for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings);
  • any loss of goodwill or reputation; or
  • any special, indirect, inconsequential, exemplary, incidental or punitive losses,

suffered or incurred by you out of or in connection with the provision of any Gift Vouchers or under these terms. In the event that a Gift Voucher does not work, your sole remedy and our sole liability will be the replacement of the Gift Voucher.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraud.

7. Use of Pinocchio Brand

You may not use any trade mark, logo, service mark, designation, product image or any other trading name or get-up of Pinocchio ("Pinocchio Brand") without our prior written consent. We may withdraw such consent at any time by notifying you.

8. Privacy policy

Pinocchio’s privacy policy (available on https://pinocchio.ie/content/2-privacy-policy) explains how we collect or handle personal information.

9. General

In addition to these terms, the general Pinocchio terms and conditions will apply to your purchase of Gift Vouchers.

A person who is not a party to these terms and conditions cannot enforce or take the benefit of any of these terms.

10. Contact

Contact info@pinocchio.ie for further details or if you have any questions.

Terms about using Gift Vouchers

1. What can Gift Vouchers be used for?

Pinocchio Gift Vouchers may be redeemed for purchases of food and wine directly from our restaurants in Dublin (Pinocchio Ranelagh and Pinocchio Temple Bar) or cookery classes held by Pinocchio Italian Cookery School.

Gift Vouchers cannot be:

  • topped up or reloaded;
  • redeemed alongside promotional codes or promotional vouchers;
  • used to purchase Pinocchio Gift Vouchers;
  • redeemed for cash;
  • resold or transferred for value; or
  • transferred to another Pinocchio account, once redeemed.

2. When does my Gift Voucher expire?

Your Gift Voucher validity period is indicated on the Gift Voucher itself or on the email in which the Gift Voucher was delivered by us. If there is no expiry date specified (or the date stated on the email in which the Gift Voucher was delivered is less than 5 years after the date your Gift Voucher was purchased) your Gift Voucher will expire 5 years after the date the Gift Voucher was purchased.

Once you redeem your Gift Voucher, you must use that credit before the expiry date of the Gift Voucher. Any credit that has not been spent by the expiry date will be cancelled and will no longer be available.

3. How do I redeem my Gift Voucer?

To redeem your Gift Voucher, go to one of our Restaurant in Dublin and choose food, wine or drinks from our menu, or contact us to order food and wine or to book a cookery class. Gift Vouchers are non-refundable and nontransferable.

4. What happens if my order is for more or less than my Gift Voucher balance?

If your purchase exceeds your total credit, the rest of your order must be paid with another payment method.

If your purchase is less than your total credit, the balance of your credit will remain available for future purchases.

5. What happens to my credit if my order is cancelled?

If you use your Gift Voucher credit (in full or in part) to pay for Pinocchio services (food, wine, cookery class) and your food and wine order or cookery class is cancelled or you are entitled to a refund, your refund will be issued to you in the same form as the original payment was made (ie as a credit). There will be no monetary exchange for returned or cancelled orders made with Gift Voucher credit.

6. What happens if my Gift Voucher is lost, stolen or destroyed?

Please look after your Gift Voucher. Pinocchio is not responsible if any Gift Voucher is lost, stolen, or used without your permission and if this happens your Gift Voucher will not be replaced.

7. Fraud and abuse

Pinocchio is not responsible for Gift Voucher sold or distributed by an unauthorised third party.

If a Gift Voucher is abused, or a Gift Voucher which we know or suspect was obtained fraudulently is redeemed and/or used to purchase our services/products, Pinocchio may:

  • suspend or close the affected customer account;
  • cancel any Gift Vouchers; and/or
  • take legal action.

8. Pinocchio General Terms

When you use your Gift Voucher, the general Pinocchio terms will also apply.

9. Privacy Policy

Pinocchio’s privacy policy (available on https://pinocchio.ie/content/2-privacy-policy) explains how we use your personal information.

10. How do I get help?

If you have any issues with your Gift Voucher, contact our Customer Support Team at info@pinocchio.ie.


1. Content

Content of the event is defined by the offers published on the website at the time of booking. Different options can be agreed by written form. In case of cookery classes at home, chef at home, catering services it is the responsibility of the customer making the booking to check that the room or venue being used is one in which event and catering is permitted.

2. Booking & deposit

Your booking should not be considered as confirmed until you receive confirmation from us via e-mail. A non-refundable 50% deposit will be required to secure your booking, with the balance due within the day of the event.

3. Cancellation

If a booking is cancelled by the client less than 20 days prior to the event Flavour of Italy will keep the amount of the deposit. If a booking is cancelled by the client more than 20 days prior to the event the amount of the deposit can be used by the client for a further booking. Flavour of Italy reserves the right to cancel any booking, without any liability on its part in the event of damage or destruction to our premises by fire or any other causes, any shortages of labor or food supplies, strikes, walkouts or industrial unrest or any other causes beyond our control, which shall prevent us from performing its obligation in connection with any booking. In these circumstances every effort will be made to accommodate the booking with another outside catering company of similar standard.

4. Final number of participants

Final number has to be notified at least 2 weeks prior to the event. Our final invoice will be based on that figured number, regardless of subsequent cancellations there may be, additional guests will be charged for (this won’t be apply to group reservations at Pinocchio Restaurant). In case the final number drops dramatically to what was originally agreed, then a charge may be made to cover revenue and money lost by turning away other events. Some of our events are organized in respect of a minimum budget, as per our offers. In case of reduction of the number of participants, the agreed price per person can not be maintained as the total amount is less than our minimum budget. In this case the price applied will be the minimum budget.

5. Note

By attending our cookery events you authorize us to use the pictures taken during the event for commercial purposes unless a specific request is presented by you.


  • Cookery class vouchers are valid for courses and lessons indicated on our website at the time of booking.
  • Bookings essential. Subject to availability.
  • Full payment must be made prior to a lesson commencing to reserve your place.
  • To redeem your voucher, please send an e-mail to info@flavourofitaly.net with your voucher number and the class you would like to book among the lessons indicated on the on line programs. Our e-mail back with acceptance is your booking confirmation.
  • With 20 days or more notice of cancellation, class can be rescheduled.
  • With less than 20 days notice of cancellation classes cannot be rescheduled, however you are welcome to send someone else in your place.
  • Italian School of Cooking can under no circumstances provide refunds for missed classes.
  • The vouchers purchased on our website are valid for 12 months from the day of payment.
  • The vouchers purchased through other websites or networks are valid for a period of time defined by the terms & conditions they provide.
  • If you purchase cookery classes/vouchers through our website, you have seven days to cancel your purchase from the date of the purchase for any/no reason, under the European Communities Protection of Consumers, unless the booking refer to a class that will take place less than 14 days from the purchase.
  • To cancel your purchase under the above circumstances you must send an e-mail to info@flavourofitaly.net within the seven day period. We will give you a full refund within 30 days of receiving written notice of cancellation.
  • Gift Vouchers may not be exchanged for cash.
  • The Italian school of cooing reserves the right to alter the timing or content of any course, to substitute any teacher, or to cancel a course at any time. The right is reserved to make alterations to all course fees and dates given in brochures or on the Internet. Notification will be given as soon as possible in the event of such changes. In circumstances in which a course is cancelled, the fee can be returned or an alternative course chosen.
  • In the interests of both hygiene and safety, you are advised to wear appropriate clothing, including low-heeled shoes with a non-slip sole.
  • By attending our cookery events you authorize us to use the pictures taken during the event for commercial purposes unless a specific request is presented by you.

Refund: If vouchers have been purchased via PayPal, the PayPal fees will be detracted from the amount to be refunded.